FAQ

1. About the Artist

Q: Who is the artist behind the designs? 

A: Denise Antoinette is a passionate creator specializing in mixed media artwork. Her work combines various materials and techniques to produce unique, inspiring pieces.

2. Purchasing Artwork

Q: How can I purchase original artwork? 

A: You can browse and purchase original artworks directly through our Shopify store. Each piece is unique and available for immediate purchase.

Q: Do you offer commissioned artwork? 

A: No, I do not offer commissioned artwork at this time.

3. Made-to-Order Merchandise

Q: What is made-to-order merchandise? 

A: Made-to-order merchandise includes items such as apparel, home decor, and accessories featuring the artist’s designs. Each item is produced specifically for you after you place an order.

Q: How long does it take to receive made-to-order items? 

A: Each item is meticulously crafted just for you upon ordering, ensuring a personalized touch that reflects our commitment to reducing overproduction. Please note that due to this made-to-order process, we kindly ask for your understanding that all sales are final. No refunds or exchanges are available. Production times for made-to-order items may vary. Our standard shipping typically takes 3-5 business days, with an additional 3-7 business days for fulfillment and processing. During peak times, fulfillment may require an extra day.

4. Shipping and Delivery

Q: Do you ship internationally? 

A: We are currently in the process of arranging international shipping, but at this present time, we only ship within North America.

Q: How can I track my order? 

A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online.

Q: What should I do if my order arrives damaged? 

A: If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund as necessary.

5. Returns and Exchanges

Q: What is your return policy?

A: All sales are final. This applies to both original artwork and made-to-order products. We do not accept returns or exchanges. Please review your order carefully before making a purchase. However, if your order arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund as necessary.

Q: How do I initiate a return or exchange?

A: Since all sales are final, we do not offer returns or exchanges. If your order arrives damaged, please reach out to our customer service immediately with photos of the damage. We will arrange a replacement or refund as necessary. If you have any other questions or concerns about your order, please contact our customer service for assistance.

6. Blogs and Content

Q: What kind of content do you feature on your blog? 

A: Our blog features stories, inspirational content, entertaining posts, and articles promoting positive wellbeing. We aim to engage and inspire our community through our blog.

Q: How often do you update your blog? 

A: We strive to update our blog regularly with new content. Be sure to subscribe to our newsletter or follow us on social media to stay updated.

7. Contact and Support

Q: How can I contact you for further questions? 

A: You can contact us through our Contact Us page on the website or email us directly at info@deniseantoinette.com. We aim to respond to all inquiries within 24-48 hours.

8. Payment and Security

Q: What payment methods do you accept? 

A: We accept various payment methods including credit/debit cards, PayPal, and Shopify Payments.

Q: Is my payment information secure? 

A: Yes, our website uses secure SSL encryption to protect your payment information. We do not store any payment details on our servers.

Thank you for visiting our FAQ page. We hope this answers your questions. If you need further assistance, don't hesitate to reach out. Happy shopping!