Shipping policy
Free Shipping on All Orders
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Free Shipping:
- We are delighted to offer free shipping on all orders, regardless of the order size or value. No minimum purchase is required to qualify for free shipping.
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Processing Time:
- Orders for all made-to-order items typically require 3 to 7 business days for processing, with a potential delay of up to 4 days during peak periods.
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Shipping Time:
- Standard shipping times are 3-5 business days for the US and 6-12 business days for Canada, with shipping timeframes separate from processing.
- Please note that shipping times may vary during peak seasons or due to unforeseen circumstances such as weather conditions or carrier delays.
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Shipping Method:
- We use reliable carriers to ensure your items arrive safely and on time. The specific carrier will be selected based on your location and the best available shipping options.
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Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery.
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Shipping Locations:
- Currently, we offer shipping within Canada and The United States of America. If you are interested in international shipping, please contact us at hello@deniseantoinette.com for more information.
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Delivery Issues:
- If you experience any issues with your delivery, such as a delay or a lost package, please contact us at hello@deniseantoinette.com. We will work diligently to resolve the issue as quickly as possible.
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Shipping Address:
- Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
Contact Information
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us: hello@deniseantoinette.com.
We appreciate your business and are committed to providing you with exceptional service. Thank you for shopping with us!