Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@deniseantoinette.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@deniseantoinette.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@deniseantoinette.com.
No Refund Policy on Custom Original Artwork
Thank you for your interest in our custom original artwork. We take great pride in delivering high-quality, unique pieces tailored to your specifications. To ensure clarity and satisfaction for all our customers, we have established the following No Refund Policy:
Policy Overview
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Custom Artwork Orders:
- All sales of custom original artwork are final.
- Due to the personalized nature of custom artwork, we do not offer refunds or exchanges once an order has been placed and payment has been received.
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Quality Assurance:
- We strive to meet and exceed your expectations with every piece of artwork we create. Before shipping, each piece undergoes a thorough quality check to ensure it meets our high standards.
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Shipping and Handling:
- We take utmost care in packaging your artwork to ensure it arrives safely. However, in the rare event that your artwork is damaged during shipping, we will address the issue promptly.
- If your artwork arrives damaged, please notify us within 7 days of receiving your order. Contact us at hello@deniseantoinette.com with your order details and photographs of the damaged artwork and packaging.
- Upon verification of the damage, we will work with you to resolve the issue, which may include a replacement or repair of the damaged piece.
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No Refunds or Exchanges:
- We do not accept returns or offer refunds on custom original artwork, except in cases of shipping damage as outlined above.
- Changes to the artwork or order cannot be made once the creation process has begun.
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Customer Satisfaction:
- Your satisfaction is important to us. If you have any concerns or issues with your order, please reach out to us directly at [insert contact email or phone number]. We are committed to finding a satisfactory resolution within the parameters of this policy.
By placing an order for custom original artwork, you acknowledge and agree to this No Refund Policy. We appreciate your understanding and support of our creative process and business practices.
Thank you for choosing our custom artwork services. We look forward to creating a unique piece that you will cherish for years to come.
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No Refund Policy on Made-to-Order Goods
Thank you for choosing our made-to-order goods. We are dedicated to providing high-quality, custom products to meet your unique needs. To ensure transparency and customer satisfaction, we have established the following No Refund Policy:
Policy Overview
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Made-to-Order Goods:
- All sales of made-to-order goods (including but not limited to t-shirts, mugs, etc.) are final.
- Due to the customized nature of these products, we do not offer refunds or exchanges once an order has been placed and payment has been received.
-
Quality Assurance:
- We are committed to delivering products that meet your expectations. Each item undergoes a thorough quality check before shipping to ensure it adheres to our high standards.
-
Shipping and Handling:
- We take great care in packaging your goods to ensure they arrive safely. However, in the unlikely event that your item is damaged during shipping, we will address the issue promptly.
- If your item arrives damaged, please notify us within 7 days of receiving your order. Contact us at hello@deniseantoinette.com with your order details and photographs of the damaged item and packaging.
- Upon verification of the damage, we will work with you to resolve the issue, which may include a replacement or repair of the damaged item.
-
No Refunds or Exchanges:
- We do not accept returns or offer refunds on made-to-order goods, except in cases of shipping damage as outlined above.
- Changes to the order cannot be made once the production process has begun.
-
Customer Satisfaction:
- Your satisfaction is our priority. If you have any concerns or issues with your order, please reach out to us directly at hello@deniseantoinette.com. We are committed to finding a satisfactory resolution within the parameters of this policy.
By placing an order for made-to-order goods, you acknowledge and agree to this No Refund Policy. We appreciate your understanding and support of our business practices.
Thank you for choosing our made-to-order products. We look forward to creating unique items that you will love.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@deniseantoinette.com.